It’s Ho! Ho! Ho! time, party time and looking to next year. So with that said, here are my Top 10 pet peeves for 2012. 1- Professionals in our Industry need to understand the need to return calls and e-mails. It is just proper business etiquette, even if there is not an opportunity to do business. People need communication and have to deliver communication back to their people. Two-way street. Return your own calls, don't have you assistant do it. Nobody, and I mean nobody is that important or that busy.