What do my customers want? The savviest executives are asking this question more frequently than ever, and rightly so. Leading companies understand that they are in the customer-experience business, and they understand that how an organization delivers for customers is beginning to be as important as what it delivers.

It’s not unusual for careers to get off to wobbly starts as young people, hampered by their lack of experience and contacts, find it difficult to achieve a firm footing.

Growth ambitions and the pace of change are high in an uncertain market. Defensive strategies being implemented by chief financial officers are demanding rapid and sustained cost reduction from procurement. Driven by a lack of talent and increasing digital innovation, the traditional procurement operating model has to change.

Madison Avenue Manslaughter outlines the hows and whys of steadily declining fees, increased workloads, diminishing industry perception and morale, kickback scandals and opacity characterizing relationships among advertisers, holding companies, media buying companies and creative ad agencies.

Traditionally, brands have the option of either cutting cost or putting up prices to boost margins are deciding to go for a more premium positioning.

As retailers begin to expand beyond geographic boundaries, they also face pressure from consumers to “keep it local.”  Balancing globalization with localization has quickly become a priority for retailers looking to connect with their customers both in home markets and abroad.

The report describes how companies presently must sift through the promotional noise and hyperbole surrounding emerging technologies to find those solutions offering real potential. To realize that potential, they should become “kinetic” organizations — companies with the dexterity and vision required to thrive amid ongoing technology-fueled disruption.

An in-depth analysis of the current state of media ROI analysis has found that while progress has been made toward development of methods that enable near real-time cross-platform attribution and ROI analysis, much work still needs to be done and few viable integrated systems for looking at consumer behavior cross-platform are yet available.

If one were to equate the difference between the 4As and the ANA -- the two associations which govern the ad/media agency and brand marketer communities respectively -- to the differences between the Confederacy and Union states, the case for, or against, transparency should become abundantly clear.  By David Smith and Tim McHale

Leticia Mijes has joined Colonial Savings, F.A. in the newly created position of Multicultural Market Manager.

Jim Baral has joined Transit Media Group as partner and President, a subsidiary of M&M Group Entertainment, offering entertainment and talent for arenas, casinos, fairs and festivals.

By Gonzalo López Martí - Creative director, etc. / LMMiami.com

  • The new POTUS has pulled a massive electoral win depicting Hispanics as a threat to the American way of life.
  • The Dems, after betting big on our support, have come to the realization that we are politically irrelevant.
  • Did I say irrelevant?
  • I meant to say toxic.
  • Obama’s last minute courtesy -ending the “dry foot wet foot” policy- did away with the only remaining stream of Spanish-speaking documented immigration.

The National Hispanic Corporate Council (NHCC) announced the passing of its former President and CEO, Carlos Soto Quiñones who passed away on Saturday, February 18th. Carlos had served as the NHCC's President and CEO from 2000 to 2009. Prior to being named to the President/ CEO role, Carlos also served on the NHCC Board of Directors representing Coors Brewing Company.
National Hispanic Corporate Council (NHCC).

With the rapid growth of multicultural households in America and their unparalleled influence on the marketplace, there is a strong need for retailers to revise their in-store strategies to include a wider range of fresh food products and flavor profiles that cater to the multicultural consumer set. 

If you are in Kindergarten in America you already know that more than half of your classmates are minorities. The U.S. Census Bureau revealed in 2014 that more than half the children under 5 years old in the U.S. were ethnic minorities.  And by 2020, more than half of the nation's population under 18 will be part of a minority race or ethnic group.

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