Over 20% of customers walk out without buying anything when they experience bad customer service, and an equal number stop shopping at the store altogether. Twenty-six percent tell their friends about the experience and urge them not to shop at the store, either.

More young people than ever before view their parents' working outside the home as a positive development, according to the 2000 Roper Youth Report, an annual syndicated research study focused on American kids, tweens, and teens.

The median age of the U.S. population in 2000 was 35.3 years, the highest it has ever been. The increase in the median age reflects the aging of the baby boomers.

Univision Communications Inc. released a study conducted by Applied Research & Consulting LLC (ARC) analyzing the habits and preferences of Hispanic Teens. Applied Research & Consulting is one of the nation's leading independent research firms.

Key Findings of the ARC Study:

Dramatic increases in both the size and ethnic diversity of America's population, reflected in the 2000 census, are drawing a mixed reaction from the public.

There's more than one wrong answer to every multiple-choice question. But, in the new America, "none-of-the-above" is going to be the right answer more and more often. Results of Census 2000 are pouring in as fears grow about where the economy and consumer spending are heading.

The lower middle class now accounts for one-sixth of the U.S. population, amounting to a market worth as much as $120 billion per year. Why have mainstream marketers paid so little attention to those in the lower-income echelons?

Scarborough Research unveiled the results of its first National Internet Study, which reveals a snapshot of consumer online media habits and changes in the way Internet consumers embrace online media and use traditional media.

A 53 percent increase in the number of people of Mexican origin fueled much of the nearly 13 million rise in the number of Hispanics between 1990 and 2000, according to a new analysis released today by the Commerce Department's Census Bureau.

To extend added value to recently-released Census 2000 redistricting data, Claritas Inc. announced it has launched a free Internet site distinguished by a series of variables on race and ethnicity unavailable anywhere else.

Arbitron Ratings has just released their Blue Book with the Spring 2001 Market Survey Schedule & Populations Rankings.

For a copy of the Blue Book CLICK below (Adobe Acrobat required):

Access Worldwide Communications, Inc. announced the renewal of a one-year agreement with ACNielsen U.S. for multicultural research services.

In a response to corporate America's demand for "in-culture" consulting, Santiago & Valdes Solutions announced the appointment of Arminda Figueroa as vice president and partner.

Cheskin will soon field again its benchmark study The Digital World of the US Hispanic. This will be the third wave and will be in field at the end of May or beginning of June. Any company can join the study by adding proprietary questions.

For those with an affinity for numbers, the decade-long wait is finally over.

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