vCustomer Corporation, a provider of customer care solutions to English speaking customers in North America and Europe, and Hispanic Teleservices Corporation (HTC), a provider of outsourced customer support for the Hispanic market, announced a strategic partnership to promote their contact center and CRM Services worldwide for both English and Spanish-speaking support offerings.
"HTC's model to Mexico offers our clients a highly-skilled pool of native-language agents serving the Hispanic market," says Sanjay Kumar, CEO of vCustomer. "We value their ability to deliver reliable and scalable customer care support and serve the millions of Spanish speaking customers of our client base seeking better quality care."
"vCustomer's customer support model to India offers our clients a high quality, low cost solution to reliable, English-speaking front and back-office support," states Mark Benson, President of HTC. "Through our companies' mutual experience and past collaboration in CRM and global contact center operations, we are confident that this partnership provides our clients world-class capabilities with quality results across the board."