You’ve heard about multicultural societies and groups, but have you thought about multicultural individuals and what they bring to organizations? Multicultural individuals — such as Chinese-Canadians, Turkish-Germans, or Arab-Americans — commonly think, perceive, behave, and respond to global workplace issues in more complex ways than monocultural individuals.

The ANA’s Marketing Word of the Year for 2019 hits particularly close to home for many marketers and the consumers they target.

Lynn Blashford, marketing VP at hamburger restaurant chain White Castle, doesn't target customers according to their age. Nonetheless, Blashford is keenly aware of millennials' craving for authenticity. "They have an appreciation for nostalgia when the story is authentic, and that works to our advantage because we have a heritage that goes back 98 years," she says.

A new white paper released by five leading advertising standards organizations highlights the importance for brand safety of adopting effective identification measures across the digital advertising supply chain. Released by the Brand Safety Institute (BSI) in coordination with Ad-ID®, EIDR, Trustworthy Accountability Group (TAG), and IAB Tech Lab, "Identification: It's as Easy as ABC" outlines the full scope of existing and planned identifiers for advertising assets, businesses, and consumers.

In a new KPMG study, “The Truth about Customer Loyalty,” we asked close to 19,000 consumers across 20 countries – including 2,000 in the U.S. – for their views on brand loyalty. Their responses clearly show that loyalty is not dead, but it is evolving and there is a lot of headroom for change.

Being a two-way feedback exchange between a committed client and an active agency, the agency evaluation process could be better described as a relationship evaluation. And while much has been written about agency evaluations from the client's perspective, there's been little coverage of the agency's side and its specific practices and behaviors.

Languages are constantly evolving to suit the needs of its users, this can clearly be seen when looking at the Hispanic/Latino population living in the United States. This segment of the population has blended their language, cultural heritage, and the experience of being Latino in the U.S. with American culture in order to navigate and simplify their day-to-day lives. As a result, trends such as Spanglish and code-switching have become a natural way of communicating for U.S. Hispanic consumers. We will discuss what each of these trends are, as well as the implications that they have for advertising to Hispanic consumers.  By Isaac Levine  - Hispanic Marketing - Florida State University

Far be it from some sort of over-arching, existential, or politically-charged claim, the statement that “all marketing is cultural” is demonstrably true and inescapable. Whereas traditional schools of thought may have held that marketing is detached from human nature or consumer interaction, marketing actually constitutes a form of communication which is inseparable from its means of creation and from its audience. In this sense, all marketing certainly is cultural; marketing (especially integrated marketing) is a form of communication; all communication is informed by culture; and cultural aspects inform both the creation of and receptivity to marketing communication.  By Chloe Lane / Florisa State University

Marketers love to talk about personas, those ideal customer archetypes as revealed by online activities and other markers. But perhaps the most overlooked attribute of personas may be purely demographic: age groups.

Cultural intelligence is an invaluable way to cut through the clutter and deliver campaign results. That's why, as the media landscape becomes increasingly fragmented and mobile audiences grow harder to reach, cultural intelligence should sit at the core of content production and distribution.

IAB research reveals that, in contrast to the most recent wave of high-valuation startups, direct brands are focusing on profitability and customer satisfaction ahead of market share. In fact, 90 percent of DTC brands report that they are already profitable.

New and ground-breaking marketing often grabs our attention. But the evidence points to consistency as the key to brand growth. How can brands be consistent yet still attract their audience’s attention?  by Myles George - Director / NeedScope International

eMarketer junior analysts Blake Droesch and Lucy Koch join principal analyst Jillian Ryan to discuss whether companies still need a traditional CMO. What are the new responsibilities of the new CMO, and what can they do to thrive? Jillian, Blake and Lucy also talk about the smartphone shipment rebound and whether people prefer to watch the same content separately, or different content together.

The impact of consumers’ newfound super powers

A recent article on The Correspondent is gaining attention for suggesting that the $273 billion-dollar online advertising industry is the new dot com bubble. The authors are undoubtedly right, much of the money spent on digital is being wasted. But here is the problem, too many advertisers believe their money is well-spent and they do not want to hear otherwise.  by Nigel Hollis

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