Mobile Shopping for Appliances? Sí, Says GE

GE introduced a new Spanish-language mobile site that allows consumers to browse for appliance information on Internet-capable cell phones. The English-language version of the mobile site launched in November 2010.

“The new mobile site will include everything that is on the English mobile site, just translated to Spanish,” said Irene Newsom, program manager for GEAppliances.com. “Shoppers will be able to browse products, rebates and promotions, and product specifications, as well as locate stores in their area.”

To determine what information to display on the mobile sites, GE conducted an online poll to create the first draft and then hired a specialty firm to test its usability before launching.

In addition to the mobile sites, GE offers an English-language iPhone app for browsing appliance information. “GE’s goal is to provide our consumers with the information they want, in a format that works for them. The mobile sites are easy to read and easy to use, in order to help people research products or make those last-minute buying decisions in the store,” said Newsom.

“Over the past year, GE has seen a ‘huge’ increase – 75 percent – in traffic to the Spanish-language version of its regular consumer website,” said Newsom.