On Social Media, Technology, Culture and Consumers.

Play, work, learning and consumption have converged in the spaces and practices of new social and mobile technologies. Millennials, Gen-Xs and Boomers—seemingly everyone has a Facebook presence. The more adventurous (or geeky) have also taken up Twitter, YouTube, Foursquare or Screener, with over 500 million active users on Facebook1 engaged in gathering an unimaginable number of friends. Smartphones and tablets are nearly ubiquitous. Friends, information, contacts, products and opportunities are but a few keystrokes away. Smart mobile technologies, now pervasive, are quite visible actors in all facets of social life, bringing new practices and experiences to consumers’ shopping, cooking and dining activities. If social media and smart technologies are seemly everywhere, why do companies and marketers so often miss the mark in building successful consumer relationships via these widely adopted tools and practices?

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