The customer aftermarket has become an afterthought for makers of home appliances, power tools, consumer electronics and other durable goods. Manufacturers and their retail partners have differing opinions when it comes to ensuring a valued, satisfying and profitable product ownership experience.
Marketing
Disparities in Revenue and Customer Relationship-Building Opportunities [REPORT]
Gender Stereotyping in Digital Advertising
Gender stereotyping in advertisements is a common tactic used for many brands and products to portray their target audience. Whether it’s the strong, luxurious shampoo that only features women with beautiful, long hair in their commercials or the newest camping gear that only shows a male on the packaging. Brands are consciously choosing to highlight and promote to one gender over the other. Are consumers aware of this gender stereotyping? Do they like having products for one gender over the other? Should the advertising industry even contribute to gender stereotyping?
What Is A Millennial?
There is not one simple definition so there is not one simple strategy to reach them, and connect. The 37-year-old Millennial is … everything you’d expect from a millennial, and in some cases more.
Balancing Owned, Earned and Paid Media Ain’t Easy
In marketing circles, the current construct for developing a strategy revolves around paid, earned and owned media. This is a useful model to start with, but it doesn’t provide enough granularity around timing. A strong strategy for marketing campaign development requires you think how these three areas interact and at what time you should be launching each phase.
Hispanic Creative vs. One Size Fits All Creative – A Guide for CMOs & Marketers
Picture this, you’re a senior marketing executive and your Hispanic ad agency has just presented a creative idea for your next campaign. You like the direction but suddenly you ask the question: “Have you seen what our General Market agency presented? Why wouldn’t that work for Hispanic? What’s not Hispanic about it?” Pressured to find synergies and budget efficiencies year over year, the temptation to adopt a “one size fits all” approach that may not only save production and agency fees, but could also save valuable time by reducing the number of meetings is a reality facing many marketers in America. By Isaac Mizrahi – Co President, Chief Operating Officer of ALMA
Celebrating Identities, Embracing Culture
With culture at the very heart of the identity of different groups across the country, the United States has become very diverse with regard to the different groups that comprise it. As such, Hispanics have become a very unique group to market to within the United States. Targeting this demographic is a distinct task, as the group itself is often mistaken to be one homogeneous culture. However, although Hispanics share many ideals, it is important to remember that each group that comprises Hispanics contains its respective identity; and, with these groups having generational identities within them, marketers are tasked with creating campaigns that acknowledge their unique identity while embracing the different values that they share. By Sean Sawicki / Florida State University
Advertisers can do better than engage people for 2 seconds
Last week Kantar Millward Brown hosted a webinar titled ‘Create Digital Ads that Drive Brand Growth’. Tip number one was to “Make people feel something” and tip number two is the closely related “Stand out at the start”. Yes, with digital video you have to engage those emotions quickly. by Nigel Hollis
Why AI Is Happening Now [PODCAST]
While computer scientists have been touting artificial intelligence (AI) for more than half a century, the technology is just starting to reveal its potential. In spite of the hype, machine learning, deep learning, computer vision and natural language processing have quietly become entrenched in many people’s daily routines.
Winners Can Be Found Across All Sectors and Markets
Pockets of growth seems to be a recurring theme amidst an era of economic change, modest growth and evolving consumption patters. Across the board, growth in Fast Moving Consumer Goods (FMCG) is getting harder to achieve but if you scratch below the surface, there are many examples of companies, segments and channels performing strongly.
Viewability
In the past few years, the advertising industry has made tremendous strides in measuring viewability. But buying viewable ads doesn’t always translate to positive results. As a matter of fact, it often translates into worse results. By Scott Knoll is the CEO of Integral Ad Science
Packaging: past, present & future
By Gonzalo López Martí – Creative director, etc / LMMiami.com
- For decades and decades, packaging was supposed to be the last stretch of the CPG shopping experience.
- Packaging had the tough task of closing the deal during that last, millisecond-long moment of truth at the supermarket aisle.
- Clinch the sale.
- Cap the consumer journey.
When it Comes to Advertising Effectiveness, What is Key? [REPORT]
For every ad campaign they execute, brand and agency leaders have to decide on an array of variables: how much to spend on creative development and testing; whether to seek high reach or more precise targets; the context for the message; and how to add an element of recency to deliver the ad prior to the next expected purchase. But it wasn’t too long ago that creative was the most important part of the mix by far. It was a pretty simple formula: Good creative sold products, bad creative didn’t. In 2006, Project Apollo found that 65% of a brand’s sales lift from advertising came from the creative.
Perspectives: Want a Successful Ad? Get Creative
One morning recently, an impromptu discussion broke out in the office about what makes for great advertising. We discussed a few of our favorite recent ads and, as one can imagine, the range of suggestions about which was best was broad. Short form and long form. Funny and sentimental. Product-driven and brand-focused. Rational and emotional. While they ranged in length and objective, one thing was clear: They were “must-watch” ads—not filler in between program breaks, but great creative that we want to talk about, share and watch—over and over again. By Carl Marci, Chief Neuroscientist
Behavioral economics and the art of making choices
This week Richard H. Thaler, professor at the University of Chicago Booth School of Business, won the 2017 Nobel Prize in Economic Sciences for his pioneering work in behavioral economics. In an interview Thaler promised to spend the prize money as irrationally as possible, a statement that acknowledges that he might otherwise try to make rational decisions. by Nigel Hollis
Marketer fixation on millennials contributing to an underestimation, stereotyping of aging consumers [REPORT]
The results are an eye-opener for marketers and their brands as they show how marketers’ societal biases and age-related stereotypes are contributing to a significant overestimating of millennial spending power and an underestimating of the value of consumers 55 and older.
In A Bold Move, SeaWorld Takes Latinos from ‘Park to Planet’
It’s a big marketing move for SeaWorld Parks and Entertainment as it seeks to build its share of Hispanic vacationers and local visitors through direct Spanish-language communication — something never done before on a major level. BY Adam R Jacobson, for HispanicAd
The Diversity Pipeline Is Now
Lack of diversity and inclusion throughout corporate America has been a topic of both pointed interest and hand-wringing consternation. Although this problem is not the sole domain of any one sector, due in part to their popular visibility and financial resources the tech and advertising sectors are often targeted as embodying the challenge of creating a diverse workplace. T
Finding Your V.A.L.U.E.
In my last post on the Five Traits of Successful Intrapreneurs, I discussed how all agency employees, no matter their level, have a unique view ‘under the hood’ of their team or department. Everyone has their own experience, their own eyes, and can catch things others may miss. By Austin Bauer – PCC, Performance Coach and Facilitator
Advertisers Lack The Education To Keep Up With Technology
It’s becoming increasingly harder to make intelligent media-buying decisions when using emerging technologies like blockchain and programmatic. While technologies like these move the advertising industry forward, some insiders believe that many marketers lack the knowledge to support this growth.
New Study Identifies Key Role Identity Resolution Plays in Cross-Media Measurement [REPORT]
Findings highlight that as consumer media consumption continues to fragment across digital channels, the accuracy of marketing measurement – ranging from single-channel campaign effectiveness to more complex forms of cross-channel mix and attribution modeling – is materially degraded without the ability to recognize consumers on digital devices.

























