Agency

The Art of Engaging the Customer: Proactive steps to delivering a differentiated Customer Experience

Fewer product differences, a barrage of repetitious brand promises, and a marketplace “fish bowl” are fast making the customer “experience” the next frontier where the battle for the hearts, minds, and wallets of customers will be fought.

NY State Attorney General advises Arbitron of the intent to commence litigation against the company

You are hereby notified that the Attorney General intends to commence litigation against Arbitron, Inc. (“Arbitron”) pursuant to New York Executive Law Section 63(12), Article 22-A of the General Business Law (“GBL”), Sections 349 and 350, Article 23-A of the GBL, Section 352, and Section 40-c of the New York Civil Rights Law, to enjoin unlawful and deceptive acts and practices in which Arbitron plans to engage, has engaged and/or continues to engage, and to obtain additional injunctive relief, penalties, damages and such other relief as the Court may deem just and proper.

Promised Panel placements Pollute conferences.

The heart of what’s wrong with our industry can be found beating at our industry conferences. This is where we stand on stages; beat our chests as self-anointed media pioneers celebrating our own kind, while missing the entire big picture.

The damage is structural — not in the location or timing of these formal acronymic gatherings, but rather within the structure of the pecking order of whose needs need to be met first, the consumer or the advertiser. In the purest form of the relationship between content, consumers and advertisers, the consumer must sit atop the pedestal — and that’s where these conferences turn its attendees into human mannequins, placed neatly in chairs below the raised stages where the advertiser sits.

Thanksgiving Day.

In the fall of 1621, the religious separatist Pilgrims held a three-day feast to celebrate a bountiful harvest, an event many regard as the nation’s first Thanksgiving. It eventually became a national holiday in 1863 when President Abraham Lincoln proclaimed the last Thursday of November as a national day of thanksgiving. Later, President Franklin Roosevelt clarified that Thanksgiving should always be celebrated on the fourth Thursday of the month to encourage earlier holiday shopping, never on the occasional fifth Thursday.

d expósito & Partners expands team.

d expósito & Partners announces that Nicole Macias has joined the agency as Account Supervisor. Nicole will be working on the AMP Energy account, a Pepsico assignment awarded after an Hispanic agency review. In this capacity, Nicole will help manage agency duties, including creative, experiential and digital.

Webinar: Honey, We Acculturated the Kids: Influence of Household Composition on Buying Behavior.

In this session we will take a close look at the make up of the Hispanic household in America, how it differs from the general market and how it has changed over time. We will seek to understand how key variables that are commonly used to measure acculturation, language use, time in country, birthplace, etc. actually impact purchasing behavior.

Wednesday, November 5, 2008
12:00 PM ET
Price: Free

How Are Hispanic Consumers Influenced by Others?

When marketers create campaigns targeted to a particular group of consumers, it is essential to understand the reference group(s) one uses for their consumer purchases. In the case of the Hispanic market, ascertaining the reference group used for various products can be difficult for “U.S. Hispanics who maintain cultural ties, but also live within the context of the U.S. mainstream culture”.

The relationship between identity and group affiliation.

When making a purchasing decision, a person’s cultural identity decides the outcome of the choice. A person can have multiple cultural identities, depending on the connections they have with people. Cultural identity is attained through reference groups and individuals whom they relate with, having certain traits in common.

Dieste brand transforms with new logo, name, philosophy.

Dieste is evolving its image with a consumer-infused positioning that inspires a new approach to brand communications, a creative and inspiring logo and an internal talent restructuring. The agency also is adopting Dieste Inc. as its name.

MillerCoors review called.

The review for MillerCoors to consolidate its media roster has been called.

The entire MillerCoors account is about $400 million. All so-called legacy agencies which include Publicis Groupe’s Starcom and Tapestry along with Coors’ media agencies Interpublic Group of Cos.’ Initiative, DraftFCB, Bromley and Kinetic have been invited to the pitch.

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