Defending Your Brand: Expert Strategies for Handling Negative Press

By Thomas Mustac

The dating app Bumble recently launched what it thought would be an engaging new ad campaign promoting a brand redesign. One of the campaign’s key messages argued, “You know full well a vow of celibacy is not the answer.”

The ads turned out to be very engaging, but in a way, Bumble did not seemingly anticipate nor initially welcome the response they received. The ads triggered a flood of negative press that suggested the company had “sneered at celibacy as an alternative to dating.” Media outlets also reported that brand sentiment for Bumble had plummeted “following outrage over anti-celibacy ads.”

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Courtesy of The Association of National Advertisers