How We View Healthcare in America – Consumer and Provider Perspectives in 2015 [REPORT]

What is the current state of healthcare in America? Is it getting better, staying the same, or getting worse? B

ooz Allen Hamilton and Ipsos Public Affairs sought to answer these questions by examining the views of healthcare consumers and providers—primary care physicians, specialists, and administrators working in and out of hospital settings. We looked at their views on satisfaction with healthcare and their outlook on the future, the role of preventive care, and use of technology to manage health. Highlights within these categories include:

•     While the majority of respondents across all groups believe the U.S. healthcare system is not on the right track, there is growing optimism among certain subgroups such as younger physicians and administrators.
•     Perceptions about preventive interventions vary depending on age and other factors. Consumers and providers alike see aggressive disease screening and greater coordination of care between healthcare providers as the most promising approaches.
•     Technology use grows among consumers even amid privacy concerns, while provider tech investments increase.

Providing consumers with access to top-quality care at reasonable cost may be the overarching goal of the U.S. healthcare system, but the groups involved in making that a reality see the future differently and often have their own priorities to address within that larger context. Balancing these competing objectives and interests is an ongoing challenge.

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