Marketers are not creating the best marketing effectiveness culture because they are failing to address all the elements of the marketing effectiveness ‘Process’, according to a new study by WFA, Ebiquity and IPA.
Creating a Global Culture of Marketing Effectiveness finds that while overall marketing effectiveness culture is performing acceptably – scoring 6.5 out of 10 – Process, the glue that pulls together the three other key elements (People, Focus, and Data & Tools), scores just 5.7.
Detailed analysis of the processes being used by thousands of marketers working for national and multinational brands around the world finds significant weaknesses, with an overemphasis on activation and tactical delivery at the expense of key steps such as identifying the business challenge and setting up an effective measurement framework.
Based on a survey conducted in partnership with 20 national advertiser associations including AANA (Australia), ACA (Canada), and UPA (Italy), as well as take-outs from the WFA’s Forum Connect meetings in Amsterdam and Singapore, Creating a Global Culture of Marketing Effectiveness is designed to provide a rounded perspective on what needs to be improved in 2023.
The study divides the process of marketing effectiveness into five key steps, with the best performing one being ‘Activating marketing activities across chosen channels’ (which scored 7.0 out of 10). All other steps were found to be significantly weaker, with ‘measuring the impact in a timely manner’ scoring 5.8.
The first part of any process should be knowing what the business challenge is that marketing is being asked to solve. This should come from having a clearly defined measurement framework but just 41% of all respondents agree that they have this in place. Among respondents with an Insights/Effectiveness role (22% agree) or National role (24% agree), the results are even poorer, indicating that there is a clear disconnect, with those closer to the data (and the market) least likely to feel they have the right framework in place.
There is reasonable confidence among respondents that they have the right tools to explain how marketing has performed (55% agree), but much less confidence that they have the tools to predict how marketing will perform (34% agree). The result is that most respondents focus on efficiency at the expense of effectiveness. Fifty-two percent of respondents agree that they focus too much on efficiency because without the right blend of measurement tools efficiency is much easier to measure.
There are also signs that lack of organisational teamwork is hindering marketing effectiveness. While just a one fifth of Insights/Effectiveness respondents agree that their tools are used to create the right insight at the right time to suit the marketing planning process, 54% of Marketing/Media respondents say this does happen. This indicates that too often the Insight function sits outside of the decision-making rhythm of the rest of the marketing function.
Creating a Global Culture of Marketing Effectiveness identifies five key areas for improvement:
- Sharpen the Process: marketing is too focused on the delivery and needs to improve its understanding of objectives and measurement and results. Key to this is the creation of an effectiveness roadmap as well as ensuring that there is organisational awareness and understanding of what this document is and what it will deliver.
- Cascade a comprehensive measurement framework: establish a well-defined measurement framework that assesses both short-term and long-term impacts of marketing activities.
Demand and implement better tools: invest in predictive tools offering precision and granularity for essential marketing effectiveness use-cases.
- Create better insights: Enhance credibility by aligning marketing effectiveness insights with the decision-making rhythm of the business through increased collaboration across teams.
- Strengthen collaboration: collaboration needs to improve with a number of teams. This includes Marketing with Finance, Insights with Insights, which don’t always collaborate well across their various global, regional and local teams, and Procurement with all departments on effectiveness topics.