Touchstone Communications taking Spanish to Pakistan.

Touchstone Communications II, LLC, a Fort Worth, Texas-based business process outsourcing company, has hired Waseem Waqar as a full-time Spanish instructor for Touchstone employees in Islamabad. Waqar has been given the responsibility of teaching the Spanish language to Touchstone employees in Pakistan, where the main languages spoken are English and Urdu. “The Spanish speaking population in the U.S. is growing rapidly and companies need more Spanish speaking services,” said Tom Slone, Chairman of Touchstone Communications. “We want to be prepared to deliver these Spanish speaking services with quality.” Touchstone, which has over 600 employees in Islamabad, Pakistan, currently has 25 Spanish speaking Pakistani agents that are providing lead generation, collections and customer support services for U.S.-based companies.

Spanish classes will be delivered daily for employees working on campaigns that have a need for additional Spanish speaking agents. “The people here are very smart and they really enjoy learning; our Spanish classes are currently filled to capacity,” said Waqar, who graduated from the University of Houston with a degree in languages and communication.