Running the Business through Your Customer’s Eyes
In many consumer markets, companies that once relied on developing new product features and improving customer service increasingly see competitive advantage rooted in the entire experience that’s wrapped around the product. By Gerard du Toit, Rob Markey, Jeff Melton and Frédéric Debruyne

By Gonzalo López Martí – Creative director, etc. / LMMiami.com
SHINE ENTERTAINMENT MEDIA (Shine) announced that Rosalba Zepeda Tielve has been appointed to be the new VP of Business Development for the Entertainment and Digital Division.
The majority of consumers see a brighter future for 2017, according the latest IRI Consumer Connect. The Q4 2016 findings reveal that 70 percent of consumers feel their household finances will improve in the next six months, and they are willing to pay a premium for higher quality and highly differentiated packaged goods products as well as for the convenience of shopping online
Telemundo announced Richard Borjas has been promoted to the newly created position of Vice President, Production, where he will oversee the development and production of multiple programs for the network, including Un Nuevo Día and Suelta La Sopa.
In two decades of driving digital analytics programs, I’ve seen all sorts of walls, including digital programs that have been hung up, ground to a halt or failed outright. These are the key transition points you need to get right to take your program to the next level. By Gary Angel – CEO at Digital Mortar
The Association of National Advertisers (ANA) has released new research on how the overall ANA member community is conducting e-commerce initiatives. E-commerce (also referred to as electronic commerce, EC, e-business, or e-tail) refers to a wide variety of internet-based business models.























