Frustration with cumbersome and repetitive authentication processes are overwhelmingly causing consumers to search for brands and digital experiences that securely unify and simplify identity verification, according to a new report by the Business Performance Innovation (BPI) Network and CMO Council, entitled “Authentication Frustration. How Companies Lose Customers in The Digital Age.”
Agency
High Levels of Frustration Over Identity Authentication Turning Consumers Away from Brands
Underestimating the Spanish Language is One of the Biggest Mistakes Marketers Can Make
Many marketers mistake Hispanic marketing for Spanish-language marketing. We hear it all the time: “More Latinos speak English so you can just reach them through mass media efforts.” Absolutely wrong. This mistaken approach is costing companies millions of dollars every year in unrealized growth. By: Gonzalo Del Fa, Chair of the Hispanic Marketing Council
The Unnecessary Tradeoffs Marketers May Make
Why accessing, activating, and respecting data may not be as incompatible as you think
What Does the Ascent of the Chief Purpose Officer Mean for CMOs?
Some CMOs see an opportunity to play a much more integral role for the organization — others are not convinced
2021 Customer Experience Survey [REPORT]
Customers are interacting with companies every day and, in many ways, user experience comes down to the good, the bad and the ugly.
Barroso named VP of Amplification Captura Group
Captura Group announced that trailblazer Andreina Barroso has joined the team as Vice President of Amplification. She will lead Captura Group’s Amplification capabilities including paid media, influencer marketing, public relations, shopper marketing, experiential and community engagement.
Hispanic Public Relations Association announced 2021 ¡Bravo! Award Winners
The Hispanic Public Relations Association (HPRA) announced the winners of the 2021 National ¡Bravo! Awards, recognizing the best multicultural public relations teams and campaigns in the country.
McDonald’s USA announces “Ritmo y Color” Virtual Concerts
Following the initial leg of Ritmo y Color, a virtual concert series, McDonald’s welcomes Nicky Jam as the second musical artist in October, and Mariah Angeliq and Cazzu for the program’s grand finale in December. Ritmo y Color is a unique art and urban music experience that is fueling Latino pride nationwide.
Digital keeps changing the game in communications, in ways that go far beyond the obvious [REPORT]
Even now, after digital media and technology have permeated businesses at every level, they continue to create fundamentally new challenges in the crisis and risk management field. Edelman’s 2021 Connected Crisis Study sheds new light on how significant this shift has become, and how far companies still have to go, to adapt.
Marketers need to balance brand and response marketing for growth
Marketers are always under pressure to prove the ROI of their campaigns, but the demand for brand growth has only sharpened as companies work to pull themselves out of pandemic-induced strains. Though this demand is more pressing, the question of how to solve it is an age-old one: To grow market share, should brands spend their time on upper-funnel, brand-building efforts or mid- and lower-funnel efforts that will secure quick wins for the business?
5 Ways For Agencies To Regain Power In Client-Agency Relationships
The biggest problems currently plaguing agencies stem from a single source: loss of power in their client relationships. By Mark Duval – The Duval Partnership
The World’s Top 100 Most Valuable Brands in 2021
In 2020, the global economy experienced one of the worst declines since the Great Depression. Yet, while the ripple effects of COVID-19 have thrown many businesses into disarray, some companies have not only managed to stay afloat amidst the chaos—they’ve thrived. Using data from Kantar BrandZ, this graphic looks at the top 100 most valuable brands of 2021.
Is it an advantage to be a woman in marketing?
If you want to get a top job these days then it helps to be a woman. Even better if you’re a woman of colour! Tick a couple of other ‘diversity’ boxes and recruiters trip over themselves to give you a fancy title and a fat salary. Meanwhile, straight white men just can’t seem to catch a break these days.
How Influential Leaders Are Building DEI Across Their Organizations
The imperative for brands to take a stand, embrace societal issues, and put accountability at the core presents a significant shift for B2B marketers. As demand for action rises, the trust and vision brands must have to survive and thrive are elevated by collaboration over competition, customer-centricity over dominance, and big-picture solutions over functional benefits.
INDUSTRY SPOTLIGHT: Angela Sustaita-Ruiz / Digital & Cultural PR and Marketing Strategist/Co-Founder Brilla Media
In our “Industry Spotlight Series“, we are highlighting Angela Sustaita-Ruiz / Digital & Cultural PR and Marketing Strategist / Co-Founder Brilla Media. We will continue to highlight our great industry executives in this series, asking them key questions about the business. Enjoy.
Using Ground Truthing to Combat False Narratives and Challenge Assumptions [PODCAST]
In this episode of The New Mainstream podcast, Michelle O’Grady Caballero, Founder and CEO of Team Friday, introduces the concept of “ground truthing” and how it can be used to combat false narratives and challenge assumptions.
Danielle Gonzales named North America CEO at iProspect
iProspect, a dentsu company, announced it has appointed Danielle Gonzales as its first North America CEO. In this new role, Danielle will guide over 1,000 specialists across the US and Canada, leading a unified team in elevating the agency’s full-service capabilities to accelerate growth through a performance mindset.
B2B vs. B2C—defining the difference and adjusting marketing accordingly
Generally speaking, there are two types of marketing commonly executed in a business marketing strategy. This is entirely dependent on the market the business serves—and sometimes these markets overlap, prompting a need for slightly modified marketing approaches.
Public Relations Calendar 2022
You need to organize and communicate your public relations activities and events.