The Brand Service Framework [INSIGHT]
Every brand has a generalized framework for approaching consumers or customers. It usually goes something like this: First, assess the landscape, then define the prospect (“Who”); figure out what we want to say (“What”), and determine the best ways and means to communicate that message (“How”). ATL, Who, What, How. Pretty standard. This framework is so pervasive, so robust, and so fundamental that no one ever questions it. It has worked for a long time. You might ask, if it’s so great, why is brand advertising having so much trouble?